Frequently Asked Questions
HOW QUICKLY CAN YOU START WORKING ON MY FILES?
Once you have set up a consultation, submitted our Client Input Form on the website, & signed our Moon River Client Form we can take your first transaction within 24 hours. You may submit a bound contract with your forms as long as it has been bound within 48 hours.
CAN YOU JUMP IN ON A TRANSACTION THAT HAS ALREADY BEGUN?
We only take transactions within 48 hours of the binding agreement date. Any further along & there is a lot of backtracking & confusion. We ask that you send over the contracts as soon as possible.
ARE YOU LICENSED?
Yes! We are Licenced Real Estate Agents but we do not actively practice real estate. We do not want our clients to feel as though we are competing so we strictly perform Transaction Coordinator services.
WHAT IF I HAVE OR HIRE AN ASSISTANT?
We love when our agents hire assistants! That means your business is growing & we helped you get there. We work very well with assistants. This allows for our agents to have even more leverage & to focus even more on lead generation. Several of our agents have assistants while still utilizing our services.
DO YOU SCHEDULE INSPECTIONS?
No. We've found that inspections, repair work & final walk-through appointments scheduled by the agent & client directly are more efficient during the course of the transaction. We make sure to confirm that these appointments have been made & to follow up after the fact for the necessary paperwork & reports.
WHAT HAPPENS IF A FILE TERMINATES?
If a file terminates we ensure the Termination paperwork is filled out & submitted along with making sure Earnest Money is sent back to the appropriate party. There is no fee to you as an Agent - we don't get paid until you get paid!
HOW MANY FILES CAN YOU HANDLE?
Our team of experienced Transaction Coordinators paired with our refined & custom procedures & systems allow us to operate a high volume of files. We don't cap our TCs based on a file count & instead make sure the TCs are paired with agents that meet specific production level criteria. That way our agents have a dedicated TC that is available to give them a consistent level of service, regardless of the market & file volume.
CAN I HAVE YOUR CLIENT PAY MY FEE?
Yes! Since the contract is an agreement between the Buyer & the Seller & payment of the TC fee is between the Agent & the Client, do NOT write the TC fee into the contract. If it's your Seller, the fee should be written into the Listing Agreement & if it's your Buyer, it should be on a Broker Buyer Representation Agreement.
HOW DO YOU GET PAID?
Once a transaction is completely closed, we will send an invoice through Quickbooks. You can pay by a card or directly through your bank account. We ask that you pay this within 5 days of a closed transaction. Multiple overdue invoices can result in our refusal of additional contracts until all invoices are paid.
WHAT ARE YOUR OFFICE HOURS?
We work Monday through Friday from 9:00 am - 5:00 pm excluding Federal Holidays. Everything that is sent outside of business hours will be handled the next business day. If something needs to be handled ASAP, it is the responsibility of the Agent.
DO YOU SEND CALENDAR INVITES TO MY CLIENT?
No, although we send you & your team members calendar invites, we do not send them to the client. They received a list of important dates in their initial email & an update any time a date changes per an amendment.
DO YOU SEND COMPLETED DOCUMENTS TO MY CLIENT?
Typically, if we have a completed Amendment to Agreement, ATAC, or other paperwork, we ensure your client receives a copy as well. Some agents prefer we limit the emails that go to their clients, so you can specify on your onboarding paperwork if you prefer we do not send those out.